The Journal of the American Dental Association
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J Am Dent Assoc, Vol 109, No 3, 444-446.
© 1984 American Dental Association
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Journal of the American Dental Association, Vol 109, Issue 3, 444-446
Copyright © 1984 by American Dental Association

Journal Article

Effects of dentists' behavior on patients' attitudes



EN Gale, SG Carlsson, A Eriksson, and M Jontell

A group of 16 patients received Class II restorations at two different sessions. During one session a dentist interacted positively with the patient. During another session, the dentist had little interaction with the patients. Patients' ratings indicated that both dentists were perceived as equally competent but that the dentist who interacted with the patients was rated significantly better. It is possible that dentists will gain more satisfaction from their patients as they increase their interaction.


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Home page
 J Dent EducHome page
A. Hannah, C. J. Millichamp, and K. M.S. Ayers
A Communication Skills Course for Undergraduate Dental Students
J Dent Educ., September 1, 2004; 68(9): 970 - 977.
[Abstract] [Full Text] [PDF]


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